Frequently Asked Questions
General
- Initial Setup and Installation
- Software and Firmware Updates
- Calibration and Maintenance
- Troubleshooting
- SilverFast Specifics
ePhoto Z300
- Compatibility and System Requirements
- Scanner Functions and Settings
- How do I activate the share to email function?
- How do I save files to “Photos” on my Mac?
- How to adjust the scanned images?
- How to change scan resolution?
- How to create a slideshow?
- How to save scanned images to a USB drive?
- How to scan and save files directly without going through the ePhoto interface?
- How to use the scanner for the first time?
- Maintenance and Troubleshooting
- How to deal with stripes or bands on scanned images?
- What is calibration? How to do it?
- What should I do if I lose or damage my calibration sheet?
- What should I do if the scanner stops scanning and a pop-up message reminds me to save the images before scanning?
- What should I do when Z300 produces a completely black scanned image?
- Updates and Additional Documentation
- Limitations and FAQs
eScan Series Essential
- Initial Setup
- Scanner Usage and Features
- How do I create a job button?
- How do I enable/disable double-feed detection when scanning documents with sticky notes?
- How do I scan directly to Google Drive?
- How do I scan directly to BOX?
- How do I scan directly to Dropbox?
- How do I scan directly to a mobile phone?
- How do I scan directly to your PC?
- How do I scan directly to Evernote?
- How do I scan to FTP/SFTP?
- How do I scan to a shared SMB folder?
- How do I set up direct scanning to an email address? Is there an address book available?
- Network and Power Management
- How do I set up and use network TWAIN?
- How do I update the network scanner?
- What is power management? What does it do?
- What is Remote Management? Does it support LAN environments?
- What is the difference between network TWAIN and USB TWAIN?
- How do I wake up the scanner from sleep mode? How do I modify power-saving mode?
- Troubleshooting
- Product Identification
- Additional Features
MobileOffice AD480
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- A message box pop-up says “Cannot find a document. Please put the document or image in your scanner to begin the scan process” when I load papers on the feeder and press the “Scan” button. What should I do?
- There’s a message box pop-up that says “Cannot find a document. Please put the documents in your scanner to begin the scan process.” when I load the business card into the card slot. What should I do?
- I see lines through all of my scanned images. What should I do?
- The color of the scanned image is different than the original. What should I do?
- The output file is not searchable. What should I do?
- What should I do if the scanner pops up a message warning me of a “paper jam” during scanning?
- What should I do when DocAction does not detect the scanner?
- What should I do when DocAction is hidden in the right-hand side of the bottom with a red X and I cannot open the software?
- What should I do when I encounter a multi-feed issue?
- Why does my scanner scan slowly?
- Software and Utility Issues
MobileOffice D430
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- How should I do when my computer or DocAction can not detect the scanner?
- What should I do when DocAction is hidden in the right-hand side of the bottom with a red X and I cannot open the software?
- When I load papers on the feeder and push “SCAN” button, a message box jumps “Cannot find a document. Please put the document or image in your scanner to begin the scan process.” What should I do?
- The color of the scanned image is different than the original. What should I do?
- The output file is not editable text. What should I do?
- I see lines through all of my scanned images. What should I do?
- The plastic card does not move backward after the scan.
- What should I do if the scanner pops up a message warning me of a “paper jam” during scanning?
- Software and Utility Issues
MobileOffice D600 Plus with iKnow
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
MobileOffice D620 with iKnow
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- The color on the scanned image is slightly different from original, what should I do?
- There’s “Error” message pops up when I import with ID date, what should I do?
- What should I do if there are lines on the scanned documents?
MobileOffice S410 Plus
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- How should I do when MobileOffice S410 Plus stop to scan?
- The color of the scanned image is different than original. What should I do?
- The output file is not searchable. What should I do?
- There are lines through all of my scanned images. What should I do?
- What should I do when DocAction hidden in right hand side of the bottom with red X. I can not open the software.
OpticBook 3800L
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- I want to downsize my scanned file, what should I do?
- I want to save my file into desktop, what should I do? How to scan to a specified folder?
- I want to scan images directly to the printer without saving to my storage device, what should I do?
- My scanned documents are thin papers, what should I do to make the scanned documents be more visible?
- When I want to use Paint, Photoshop or GIMP to open the scanned file, what should I do?
OpticBook 3800L (eBookScan)
- Initial Setup and Installation
- Scanning Functions and Features
- Can I adjust the brightness and contrast?
- How can I scan multiple pages into one PDF file (Multi-Page PDF) with eBookScan software application?
- How do I set the password for my PDF file?
- How many formats does eBookScan support?
- How to embed information into my scanned image file?
- How to enable continuous scan?
- How to enable hardware button to scan?
- How to merge 2 scanned images into one page?
- How to modify the file name and the saving folder?
- Troubleshooting
OpticBook 4800
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- I want to downsize my scanned file, what should I do?
- I want to save my file into desktop, what should I do? How to scan to a specified folder?
- I want to scan images directly to the printer without saving to my storage device, what should I do?
- My scanned documents are thin papers, what should I do to make the scanned documents be more visible?
- When I want to use Paint, Photoshop or GIMP to open the scanned file, what should I do?
OpticBook 4800 (eBookScan)
- Initial Setup and Installation
- Scanning Functions and Features
- Can I adjust the brightness and contrast?
- How can I scan multiple pages into one PDF file (Multi-Page PDF) with eBookScan software application?
- How do I set the password for my PDF file?
- How many formats does eBookScan support?
- How to embed information into my scanned image file?
- How to enable continuous scan?
- How to enable hardware button to scan?
- How to merge 2 scanned images into one page?
- How to modify the file name and the saving folder?
- Troubleshooting
OpticBook 4900
OpticBook A300 Plus
- Initial Setup and Installation
- Scanning Functions and Features
- File Management and Output
- Troubleshooting
OpticFilm 120
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- What should I do if I lost my SilverFast Key?
- What should I do if there are strips on the scanned image?
- What should I do if there is abnormal sound or strange noise while scanning?
- What should I do when the slide image is not clear or blurred?
- What to do when SilverFast can’t detect the scanner under Windows system?
OpticFilm 120 Pro
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- What should I do if I lost my SilverFast Key?
- What should I do if there are strips on the scanned image?
- What should I do if there is abnormal sound or strange noise while scanning?
- What should I do when the slide image is not clear or blurred?
- What to do when SilverFast can’t detect the scanner under Windows system?
OpticFilm 135i
- Initial Setup and Installation
- Scanning Functions and Features
- Does OF135i support to scan panoramic film?
- How to enable remove scratch and dust function?
- How to modify the file name and the saving folder?
- How to open the scanned images in 3rd party image editing software?
- How to select discontinuously images on View screen?
- Why can’t I set 7200 dpi under custom mode?
- Why does my scanner scan slowly?
- Troubleshooting
OpticFilm 8100
- Initial Setup and Installation
- How thick can the slide frames be in order to be able to work with the OF8xxx series without any problems?
- How to activate SilverFast 9 with my OpticFilm 8100/ 8200i SE/ 8200i Ai/ 8300i SE/ 8300i Ai?
- How to install drivers and SilverFast 8 when I don’t have a CD-ROM?
- How to reset the settings of SilverFast?
- How to Switch Out of S Mode in Windows 10 and Windows 11 to Install Plustek Drivers?
- How to unzip files using Windows 10?
- How to upgrade to SilverFast 9?
- How to use SilverFast after installing all software?
- Scanning Functions and Features
- Troubleshooting
OpticFilm 8200i Ai
- Initial Setup and Installation
- How thick can the slide frames be in order to be able to work with the OF8xxx series without any problems?
- How to activate SilverFast 9 with my OpticFilm 8100/ 8200i SE/ 8200i Ai/ 8300i SE/ 8300i Ai?
- How to install drivers and SilverFast 8 when I don’t have a CD-ROM?
- How to reset the settings of SilverFast?
- How to Switch Out of S Mode in Windows 10 and Windows 11 to Install Plustek Drivers?
- How to unzip files using Windows 10?
- How to upgrade to SilverFast 9?
- Scanning Functions and Features
- How to use iSRD function to obtain better image result when there are scratches or dirt on my image?
- How to use IT8 calibration sheet?
- How to use SilverFast after installing all software?
- How to work with SilverFast 9 WorkflowPilot?
- Is OF8xxx series suitable for scanning APS Film?
- Is the iSRD function not available on B/W film?
- What are the differences between Quick Scan and Intelliscan?
- Troubleshooting
OpticFilm 8200i SE
- Initial Setup and Installation
- How thick can the slide frames be in order to be able to work with the OF8xxx series without any problems?
- How to activate SilverFast 9 with my OpticFilm 8100/ 8200i SE/ 8200i Ai/ 8300i SE/ 8300i Ai?
- How to install drivers and SilverFast 8 when I don’t have a CD-ROM?
- How to reset the settings of SilverFast?
- How to Switch Out of S Mode in Windows 10 and Windows 11 to Install Plustek Drivers?
- How to unzip files using Windows 10?
- How to upgrade to SilverFast 9?
- Scanning Functions and Features
- How to use iSRD function to obtain better image result when there are scratches or dirt on my image?
- How to use SilverFast after installing all software?
- How to work with SilverFast 9 WorkflowPilot?
- Is OF8xxx series suitable for scanning APS Film?
- Is the iSRD function not available on B/W film?
- What are the differences between Quick Scan and Intelliscan?
- Troubleshooting
OpticFilm 8300i Ai
- Initial Setup and Installation
- Scanning Functions and Features
- How to use iSRD function to obtain better image result when there are scratches or dirt on my image?
- How to use IT8 calibration sheet?
- How to use SilverFast after installing all software?
- How to work with SilverFast 9 WorkflowPilot?
- Is OF8xxx series suitable for scanning APS Film?
- Is the iSRD function not available on B/W film?
- What are the differences between Quick Scan and Intelliscan?
- Troubleshooting
OpticFilm 8300i SE
- Initial Setup and Installation
- Scanning Functions and Features
- How to use iSRD function to obtain better image result when there are scratches or dirt on my image?
- How to use SilverFast after installing all software?
- How to work with SilverFast 9 WorkflowPilot?
- Is OF8xxx series suitable for scanning APS Film?
- Is the iSRD function not available on B/W film?
- What are the differences between Quick Scan and Intelliscan?
- Troubleshooting
OpticPro A320E
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- How should I do when my computer or DocAction can not detect the scanner?
- How to awake scanner for scanning?
- How to disable sleep mode?
- The color of scanned image is different than the original. What should I do?
- The output file is not editable text. What should I do?
- The scanner doesn’t work properly when I press the start button. What should I do?
- What should I do when DocAction is hidden on the right-hand side of the bottom with a red X and I cannot open the software?
- What should you do if the scanner’s optic module stops during the scanning procedure and makes a grinding noise?
- Why does my scanner scan slowly?
OpticPro A320L
- Initial Setup and Installation
- Scanning Functions and Features
- How can I scan multiple pages into individual PDF files on DocAction button utility software?
- How can I scan multiple pages into one PDF file (Multi-Page PDF) with DocAction button utility software?
- How do I name a scanned document?
- How do I scan to FTP server?
- What are the functions of the hardware buttons on the flatbed scanner?
- Troubleshooting
- How should I do when my computer or DocAction can not detect the scanner?
- How to awake scanner for scanning?
- How to disable sleep mode?
- The color of scanned image is different than the original. What should I do?
- The output file is not editable text. What should I do?
- The scanner doesn’t work properly when I press the start button. What should I do?
- What should I do when DocAction is hidden on the right-hand side of the bottom with a red X and I cannot open the software?
- What should you do if the scanner’s optic module stops during the scanning procedure and makes a grinding noise?
- Why does my scanner scan slowly?
OpticSlim 1180
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- How should I do when my computer or DocAction can not detect the scanner?
- How to awake scanner for scanning?
- How to disable sleep mode?
- The colors of the scanned images are strange, or there are some stripes on the scanned image.
- The scanned image from photos have lines or wave marks.
- The scanned images are not very clear.
- The scanner doesn’t work properly when I press the start button. What should I do?
- What should I do if the light of the power button is off?
- What should I do when DocAction is hidden on the right-hand side of the bottom with a red X and I cannot open the software?
- What should I do when I set to scan 1200dpi and always pop up a warning message to me?
- Why does my scanner scan slowly?
OpticSlim 1680 (Image Express)
- Scanning Functions and Features
OpticSlim 2700
OpticSlim 2700 (Image Express)
- Scanning Functions and Features
- Calibration and Installation
SecureScan X-Mini
- Installation and Setup
- Scanning and Output
- How could I output scanned image to printer from SecureScan software?
- How could I output scanned image to printer from SecureScan Manager software?
- How do I edit scan settings on SecureScan Manager?
- What kinds of data format could I export from SecureScan Manager?
- My scanned image is different from the original, what should I do?
- Developer Resources
- Software Updates
PSD300
- Compatibility and Installation
- Scanning and Software Features
- How can I apply an automatic naming scheme to my scanned documents?
- How can I scan multiple pages into individual PDF files on eConnector scan client software?
- How do I calibrate the scanner?
- How do I configure a job button?
- How do I create a new job button?
- My scanned documents aren’t searchable. What should I do? How can I make it so that I can select and edit the text?
- How do I synchronize the eConnector buttons to the scanner’s hardware buttons?
- Software Customization
- Troubleshooting and Maintenance
- The eConnector software application shows “scanner not found” what should I do?
- What should I do when paper jammed occurs?
- What should I do when there are stripes on my scanned images?
- What should I do when upload fails?
- Why my scanner scan slowly?
- The maintenance wizard interface displays “!” symbol, prompting me to replace the rollers. How do I replace the product rollers?
- My scanned image is different from the original, what should I do?
PSD300 Plus
- Compatibility and Installation
- Scanning and Software Features
- How can I apply an automatic naming scheme to my scanned documents?
- How can I scan multiple pages into individual PDF files on eConnector scan client software?
- How do I calibrate the scanner?
- How do I configure a job button?
- How do I create a new job button?
- My scanned documents aren’t searchable. What should I do? How can I make it so that I can select and edit the text?
- How do I synchronize the eConnector buttons to the scanner’s hardware buttons?
- Software Customization
- Troubleshooting and Maintenance
- The eConnector software application shows “scanner not found” what should I do?
- What should I do when paper jammed occurs?
- What should I do when there are stripes on my scanned images?
- What should I do when upload fails?
- Why my scanner scan slowly?
- The maintenance wizard interface displays “!” symbol, prompting me to replace the rollers. How do I replace the product rollers?
- My scanned image is different from the original, what should I do?
SmartOffice PL4080
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- How should I do when my computer or DocAction can not detect the scanner?
- How to awake scanner for scanning?
- The color of the scanned image is different than the original. What should I do?
- The output file is not editable text. What should I do?
- What should I do if the scanner pops up a message warning me of a “paper jam” during scanning?
- What should I do when DocAction is hidden in the right-hand side of the bottom with a red X and I cannot open the software?
- Maintenance
- Software Use
SmartOffice PS186
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- Image Processing and Features
- Hardware and Buttons
SmartOffice PS188
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting
- How should I do when my computer or DocAction II cannot detect scanner?
- How to deal with the strips or bands on the scanned images?
- What is calibration?
- What is FTS?
- What is the hardware button on the scanner?
- What should I do if the scanner pop-up a message reminds me not detect paper inside feeder before scanning?
SmartOffice PS286 Plus
- Initial Setup and Installation
- Scanning Functions and Features
- How can I scan documents into a multi-PDF file?
- How can I scan multiple pages into individual PDF files on DocAction button utility software?
- How do I name a scanned document?
- How to awake scanner for scanning?
- How to output multi images?
- The color of scanned image is different than original. What should I do?
- The output file is not editable text. What should I do?
- What does the numbers of hardware button display on Led screen mean?
- Troubleshooting
- Software and Utility Issues
SmartOffice PS3140U
- Initial Setup and Installation
- Scanning Functions and Features
- How can I scan documents into a multi-PDF file?
- How can I scan multiple pages into individual PDF files on DocAction button utility software?
- How do I name a scanned document?
- How to awake scanner for scanning?
- How to output multi images?
- The color of scanned image is different than original. What should I do?
- The output file is not editable text. What should I do?
- What does the numbers of hardware button display on Led screen mean?
- Troubleshooting
- Software and Utility Issues
SmartOffice S30
- Initial Setup and Installation
- Scanning Functions and Features
- Troubleshooting