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The OpticFilm 135i scanner doesn’t work properly when I press the button. What should I do?

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Plustek Original FAQ Link

Please try the following steps:

  1. Make sure the scanner is turned on.
  2. Ensure that the Plustek OpticFilm 135i software is properly installed on your computer.
  3. Disconnect the scanner from your computer, then reconnect it.
  4. If you are using a USB hub, connect the scanner directly to the computer.
  5. Try a different USB cable.
  6. Ensure that the USB cable is no longer than 5ft (1.5m).
  7. Try using a different USB port on your computer.
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