How Can We Help?
General
ePhoto
eScan
MobileOffice
OpticBook
OpticFilm
OpticPro
OpticSlim
SecureScan Series
SmartOffice
Software
ePhoto series scanners
Z300
ePhoto Z300 FAQ section
What is and how to calibrate
Compatibility and System Requirements FAQ
Troubleshooting guides
- How can I resolve stripes or bands appearing on the scanned images with ePhoto Z300?
- The scanner stops scanning, and a pop-up message reminds me to save the images before continuing.
Updates for your scanner
Z300 Video tutorials
Essential Series
eScan Essential Series
Calibration guides eScan series
Initial setup and installation for eScan series
- How do I calibrate the eScan series scanner?
- How do I change the scanner date and time?
- How do I install and use the TWAIN Driver?
eScan Tips and functions explained
eScan software and firmware updates
MobileOffice Series FAQ
MobileOffice AD480
MobileOffice D430
MobileOffice D600 Plus (iKnow)
MobileOffice D620 (iKnow)
MobileOffice S410 Plus
MobileOffice AD480 FAQ
MobileOffice AD480 Calibration FAQ
MobileOffice AD480 Setup and Installation FAQ
AD480 Maintenance and Troubleshooting
- A message box pop-up says "Cannot find a document. Please put the document or image in your scanner to begin the scan process" when I load papers into the feeder and press the "Scan" button. What should I do?
- How should I do when my computer or DocAction can not detect the scanner?
- I see lines through all my scanned images. What should I do?
- The color of scanned image with DocAction is different than original. What should I do?
- The DocAction output file is not searchable. What should I do?
- There's a message box pop-up says "Cannot find a document. Please put the documents in your scanner to begin the scan process." when I load the business card into card slot. What should I do?
- What should I do if the scanner pop-up a message warns me "paper jam" during scanning?
- What should I do when DocAction is hidden on the bottom right corner with red X, and I can't open the software.
MobileOffice AD480 Scanning functions and features
MobileOffice D430 FAQ
D430 Calibration
MobileOffice D430 Troubleshooting
- How should I do when my computer or DocAction can not detect the scanner?
- I see lines through all my scanned images. What should I do?
- The color of scanned image with DocAction is different than original. What should I do?
- The output file in DocAction is not editable text. What should I do?
- The plastic card does not move backward after the scan
- What should I do if the scanner pop-up a message warns me "paper jam" during scanning?
- What should I do when DocAction is hidden on the bottom right corner with red X, and I can't open the software.
- When I load papers into feeder and press "SCAN" button, a message box pop-up "Cannot find a document.". What should I do?
MobileOffice D430 Scanning Functions and Features
MobileOffice D600 Plus with iKnow
D600 Plus iKnow Calibration FAQ
d600 plus iknow Initial Setup and Installation
MobileOffice D600 Plus with iKnow Troubleshooting
- Error message pop-up when I import with ID date, what should I do?
- How should I do when my computer or iKnow can not detect the MobileOffice D600 Plus scanner?
MobileOffice D600 Plus with iKnow Functions
MobileOffice D620 with iKnow FAQ
D620 iKnow Calibration FAQ
D620 iknow Maintenance and Troubleshooting
- Error message pop-up when I import with ID date, what should I do?
- How should I do when my computer or iKnow can not detect the MobileOffice D620 scanner?
D620 iknow Scanning Functions and Features
MobileOffice S410 Plus FAQ
MobileOffice S410 Plus Initial installation
MobileOffice S410 Plus – Maintenance and Troubleshooting
- How should I do when MobileOffice S410 Plus stop to scan?
- The color on the scanned image with iKnow is slightly different from original, what should I do?
MobileOffice S410 Plus – Scanning Functions and Features
OpticBook Series FAQ
OpticBook 3800L
OpticBook 3800L eBookScan
OpticBook 4800
OpticBook 4800 eBookScan
OpticBook 4900
OpticBook A300 Plus
OpticBook 3800L FAQ
OpticBook 3800L Maintenance and Troubleshooting
OpticBook 3800L Scanning Functions and Features
- How to choose OCR language?
- How to convert images into text documents?
- How to enable/disable Auto Preview on Book Pavilion
- How to reduce the penetration and make the text more visible when scanning thin paper
- How to rotate images and documents?
- How to save as a Searchable PDF in Book Pavilion?
- How to scan continuously with BookPavilion?
- How to scan to default email program with BookPavilion?
- How to scan to PDF with BookPavilion?
- How to scan to third party software instantly with BookPavilion?
- How to set up your ideal format with BookPavilion?
- How to use Paint, Photoshop or GIMP to open the scanned file?
- I want to downsize my scanned file with BookPavilion, what should I do?
- I want to save my file into desktop, what should I do? How to scan to a specified folder?
- I want to scan images directly to the printer without saving to my storage device, what should I do?
- Can I adjust the brightness and contrast?
- How can I scan all pages into one PDF file (Multi-Page PDF) with eBookScan?
- How do I set the password for my PDF file?
OpticBook 4800 Maintenance and Troubleshooting
OpticBook 4800 Scanning Functions and Features
- How to choose OCR language?
- How to convert images into text documents?
- How to enable/disable Auto Preview on Book Pavilion
- How to reduce the penetration and make the text more visible when scanning thin paper
- How to save as a Searchable PDF in Book Pavilion?
- How to scan continuously with BookPavilion?
- How to scan to default email program with BookPavilion?
- How to scan to PDF with BookPavilion?
- How to scan to third party software instantly with BookPavilion?
- How to set up your ideal format with BookPavilion?
- How to use Paint, Photoshop or GIMP to open the scanned file?
- I want to downsize my scanned file with BookPavilion, what should I do?
- I want to save my file into desktop, what should I do? How to scan to a specified folder?
- I want to scan images directly to the printer without saving to my storage device, what should I do?
OpticBook 3800L eBookScan Maintenance and Troubleshooting
OpticBook 4800 eBookScan Scanning Functions and Features
- Can I adjust the brightness and contrast?
- How can I scan all pages into one PDF file (Multi-Page PDF) with eBookScan?
- How many formats does eBookScan support?
OpticBook 4900 FAQ
OpticBook 4900 Initial Setup and Installation
OpticBook 4900 Maintenance and Troubleshooting
OpticBook 4900 Scanning Functions and Features
Articles coming soon
OpticBook A300 Plus FAQ
OpticBook A300 Plus Initial Setup and Installation
OpticBook A300 Plus Maintenance and Troubleshooting
OpticBook A300 Plus Scanning Functions and Features
- How to choose OCR language?
- How to convert images into text documents?
- How to enable/disable Auto Preview on Book Pavilion
- How to reduce the penetration and make the text more visible when scanning thin paper
- How to rotate images and documents?
- How to save as a Searchable PDF in Book Pavilion?
- How to scan continuously with BookPavilion?
- How to scan to default email program with BookPavilion?
- How to scan to PDF with BookPavilion?
- How to scan to third party software instantly with BookPavilion?
- How to set up your ideal format with BookPavilion?
- How to use Paint, Photoshop or GIMP to open the scanned file?
- I want to downsize my scanned file with BookPavilion, what should I do?
- I want to save my file into desktop, what should I do? How to scan to a specified folder?
- I want to scan images directly to the printer without saving to my storage device, what should I do?
OpticFilm Series FAQ
OpticFilm 120
OpticFilm 120 Pro
OpticFilm 135i
OpticFilm 8100
OpticFilm 8200i Ai
OpticFilm 8200i SE
OpticFilm 8300i Ai
OpticFilm 8300i SE
OpticFilm 120 FAQ
OpticFilm 120 Pro FAQ
OpticFilm 135i FAQ
- Does the OF135i support scanning panoramic film?
- How to enable remove scratch and dust function?
- How to enable sleep mode in QuickScan Plus?
OpticFilm 8100 FAQ
- How do I install drivers and SilverFast 8 if I don’t have a CD-ROM?
- How to activate SilverFast 9 with myOpticFilm 8100/ 8200i SE/ 8200i Ai/ 8300i SE/ 8300i Ai?
- How to Switch Out of S Mode in Windows 10 and Windows 11 to Install Plustek Drivers?
- What should I do if there are strips on the scanned image (SilverFast)?
- What should I do if there is abnormal sound or strange noise while scanning? (SilverFast)
OpticFilm 8200i Ai FAQ
- How do I install drivers and SilverFast 8 if I don’t have a CD-ROM?
- How to activate SilverFast 9 with myOpticFilm 8100/ 8200i SE/ 8200i Ai/ 8300i SE/ 8300i Ai?
- How to Switch Out of S Mode in Windows 10 and Windows 11 to Install Plustek Drivers?
- How thick can the slide frames be in order to be able to work with the OF8xxx series without any problems?
- How to reset the settings of SilverFast?
- How to use iSRD function to obtain better image result when there are scratches or dirt on my image?
OpticFilm 8200i SE
- How do I install drivers and SilverFast 8 if I don’t have a CD-ROM?
- How to activate SilverFast 9 with myOpticFilm 8100/ 8200i SE/ 8200i Ai/ 8300i SE/ 8300i Ai?
- How to Switch Out of S Mode in Windows 10 and Windows 11 to Install Plustek Drivers?
OpticFilm 8300i Ai FAQ
- Is the iSRD function not available on B/W film?
- What should I do if there are strips on the scanned image (SilverFast)?
- What should I do if there is abnormal sound or strange noise while scanning? (SilverFast)
- How thick can the slide frames be in order to be able to work with the OF8xxx series without any problems?
- How to enable remove scratch and dust function?
- How to modify the file name and the saving folder in QuickScan Plus?
- How to open the scanned images in 3rd party image editing software?
OpticFilm 8300i SE
- Is the iSRD function not available on B/W film?
- What should I do if there are strips on the scanned image (SilverFast)?
- What should I do if there is abnormal sound or strange noise while scanning? (SilverFast)
- How thick can the slide frames be in order to be able to work with the OF8xxx series without any problems?
- How to enable remove scratch and dust function?
- How to modify the file name and the saving folder in QuickScan Plus?
- How to open the scanned images in 3rd party image editing software?
OpticPro Series
OpticPro A320E
OpticPro A320L
OpticPro A320E FAQ
- How should I do when my computer or DocAction can not detect the scanner?
- The color of scanned image with DocAction is different than original. What should I do?
- How can I scan multiple pages into a separate PDF file with DocAction?
- How can I scan multiple pages into one PDF file (Multi-Page PDF) with DocAction button utility software?
- How do I name a scanned document in DocAction?
OpticPro A320L FAQ
- How should I do when my computer or DocAction can not detect the scanner?
- The color of scanned image with DocAction is different than original. What should I do?
- How can I scan multiple pages into a separate PDF file with DocAction?
- How can I scan multiple pages into one PDF file (Multi-Page PDF) with DocAction button utility software?
- How do I name a scanned document in DocAction?
OpticSlim FAQ Section
OpticSlim 1180
OpticSlim 1680 Image Express
OpticSlim 2700
OpticSlim 2700 Image Express
OpticSlim 1180 Maintenance and Troubleshooting
- How should I do when my computer or DocAction can not detect the scanner?
- The colors of the scanned images are strange, or there are some stripes on the scanned image.
- The OpticSlim 1180 scanner doesn't work properly when I press the start button. What should I do?
OpticSlim 1680 Image Express Initial Setup and Installation
OpticSlim 1680 Image Express Maintenance and Troubleshooting
Articles coming soon
Scanning Functions and Features
OpticSlim 2700 Initial Setup and Installation
OpticSlim 2700 Maintenance and Troubleshooting
Articles coming soon
OpticSlim 2700 Image Express Initial Setup and Installation
OpticSlim 2700 Image Express Maintenance and Troubleshooting
Articles coming soon
Scanning Functions and Features
SDK and developer resources
SecureScan X-Mini
SecureScan X-Mini Maintenance and Troubleshooting
SecureScan X-Mini Scanning Functions and Features
SmartOffice Series Scanners
PSD300
PSD300 Plus
SmartOffice PL4080
SmartOffice PS186
SmartOffice PS188
SmartOffice PS286 Plus
SmartOffice PS3140U
SmartOffice S30
- How do I calibrate the PSD300 scanner?
- How do I synchronize the eConnector buttons with the scanner's hardware buttons?
- My scanned documents with eConnector aren't searchable. What should I do? How can I make it so that I can select and edit the text?
- My scanned image is different from the original, what should I do? (PSD300)
- The eConnector software application shows "scanner not found" what should I do?
- The maintenance wizard interface displays "!" symbol, prompting me to replace the rollers. How do I replace the product rollers?
- What should I do when paper jammed occurs in PSD300?
- What should I do when there are stripes on my PSD300 scanned images?
- How can I apply an automatic naming scheme to my scanned documents in eConnector?
- How do I configure a job button in eConnector?
- How do I create a new job button in eConnector?
- How do I calibrate the PSD300 scanner?
- How do I synchronize the eConnector buttons with the scanner's hardware buttons?
- My scanned documents with eConnector aren't searchable. What should I do? How can I make it so that I can select and edit the text?
- My scanned image is different from the original, what should I do? (PSD300)
- The eConnector software application shows "scanner not found" what should I do?
- The maintenance wizard interface displays "!" symbol, prompting me to replace the rollers. How do I replace the product rollers?
- What should I do when paper jammed occurs in PSD300?
- What should I do when there are stripes on my PSD300 scanned images?
- How can I scan multiple pages into a separate PDF file with eConnector?
- How do I configure a job button in eConnector?
- How do I create a new job button in eConnector?
- How can I calibrate my scanner if lines or color discrepancies appear in the scanned documents?
- How should I do when my computer or DocAction can not detect the scanner?
- How should I do when my computer or DocAction II cannot detect scanner?
- How to deal with the strips or bands on the DocAction II scanned images?
- How should I do when my computer or DocAction II cannot detect scanner?
- How to deal with the strips or bands on the DocAction II scanned images?
- How can I calibrate my scanner if lines or color discrepancies appear in the scanned documents?
- How should I do when my computer or DocAction can not detect the scanner?
- How should I do when my computer or DocAction can not detect the scanner?
- The color of scanned image with DocAction is different than original. What should I do?
Software FAQ related
BizCard Reader
BookMaker
BookPavilion
DocAction / MacAction
DocAction II
eBookScan
eConnector
iKnow
Image Express
QuickScan
QuickScan Plus
SecureScan
SilverFast
NewSoft BizCard Reader FAQ
Articles coming soon
BookPavilion related question
- How to choose OCR language?
- How to convert images into text documents?
- How to enable/disable Auto Preview on Book Pavilion
- How to install the OpticBook 3800L scanner and download Book Pavilion on your computer?
- How to reduce the penetration and make the text more visible when scanning thin paper
- How to rotate images and documents?
- How to save as a Searchable PDF in Book Pavilion?
- How to scan continuously with BookPavilion?
- How to scan to default email program with BookPavilion?
- How to scan to PDF with BookPavilion?
- How to scan to third party software instantly with BookPavilion?
- How to set up your ideal format with BookPavilion?
- How to use Paint, Photoshop or GIMP to open the scanned file?
- I want to downsize my scanned file with BookPavilion, what should I do?
- I want to save my file into desktop, what should I do? How to scan to a specified folder?
- I want to scan images directly to the printer without saving to my storage device, what should I do?
DocAction related questions
- A message box pop-up says "Cannot find a document. Please put the document or image in your scanner to begin the scan process" when I load papers into the feeder and press the "Scan" button. What should I do?
- How can I launch DocAction software (Windows)?
- How can I scan documents with DocAction into a multi-PDF file?
- How can I scan multiple pages into a separate PDF file with DocAction?
- How can I scan multiple pages into one PDF file (Multi-Page PDF) with DocAction button utility software?
- How do I name a scanned document in DocAction?
- How do I name a scanned document? (AD480)
- How do I scan to FTP server with DocAction?
- How should I do when my computer or DocAction can not detect the scanner?
- How to output multi images?
- MacAction icon shows a red cross and won’t execute. How can I confirm if my computer has detected the scanner?
- The color of scanned image with DocAction is different than original. What should I do?
- The colors of the scanned images are strange, or there are some stripes on the scanned image.
- The DocAction output file is not searchable. What should I do?
- The output file in DocAction is not editable text. What should I do?
- The output file is not editable text. What should I do? (A320L)
- The scanned image from photos have lines or wave marks.
- The scanned images with DocAction/MacAction are not very clear
- There's a message box pop-up says "Cannot find a document. Please put the documents in your scanner to begin the scan process." when I load the business card into card slot. What should I do?
- What are the functions of the 7 hardware buttons on the OpticPro scanner?
- What are the functions of the hardware buttons on the AD480 scanner?
- What should I do if I set the scan to 1200dpi and a warning message keeps popping up?
- What should I do if the scanner pop-up a message warns me "paper jam" during scanning?
- What should I do when DocAction is hidden on the bottom right corner with red X, and I can't open the software.
- When I load papers into feeder and press "SCAN" button, a message box pop-up "Cannot find a document.". What should I do?
DocAction 2 related questions
- How do I name a scanned file with DocAction II?
- How should I do when my computer or DocAction II cannot detect scanner?
- How to create scan profile with DocAction II?
- How to deal with the strips or bands on the DocAction II scanned images?
- Can I adjust the brightness and contrast?
- How can I scan all pages into one PDF file (Multi-Page PDF) with eBookScan?
- How do I set the password for my PDF file?
- How do I calibrate the PSD300 scanner?
- How do I configure a job button in eConnector?
- How do I create a new job button in eConnector?
- How do I disable running eConnector during Startup?
- How do I disable the help banner at the top of the eConnector software?
- How do I minimize the eConnector software window?
- How do I reposition the eConnector software application?
- How do I resize the eConnector software window?
- How do I synchronize the eConnector buttons with the scanner's hardware buttons?
- My scanned documents with eConnector aren't searchable. What should I do? How can I make it so that I can select and edit the text?
Plustek iKnow
- Error message pop-up when I import with ID date, what should I do?
- How to calibrate the scanner from iKnow software?
- How to export data into excel format?
Plustek QuickScan
- How should I do when my computer or QuickScan Plus can not detect scanner?
- How to enable remove scratch and dust function?
- How to enable sleep mode in QuickScan Plus?
Plustek SecureScan
- How could I get sample code for X-Mini?
- How could I get SDK for X-Mini?
- How could I output scanned image to printer from SecureScan Manager software?
SilverFast related questions
- How do I install drivers and SilverFast 8 if I don’t have a CD-ROM?
- How to activate SilverFast 9 with myOpticFilm 8100/ 8200i SE/ 8200i Ai/ 8300i SE/ 8300i Ai?
- How to activate SilverFast with my OpticFilm 120 Pro?
- How to activate SilverFast with my OpticFilm 8300i Series?
- How to reset the settings of SilverFast?
- How to upgrade to SilverFast 9 for OpticFilm 120 Pro?
- How to upgrade to SilverFast 9?
- How to use batch scan with OpticFilm 120?
- How to use iSRD function to obtain better image result when there are scratches or dirt on my image?
- How to use IT8 calibration target?
- How to use SilverFast after all software is installed?
- How to work with SilverFast 9 WorkflowPilot?
- Is the iSRD function not available on B/W film?
- What should I do if I lose my SilverFast 8 key?
- What should I do if there are strips on the scanned image (SilverFast)?
- What should I do if there is abnormal sound or strange noise while scanning? (SilverFast)
- What should I do when the slide image is not clear or blurred? (SilverFast)
- What to do when SilverFast can’t detect the scanner under Windows system?
Featured Articles
Popular Articles
- How to Switch Out of S Mode in Windows 10 and Windows 11 to Install Plustek Drivers?
- What is calibration, and how do I perform it in ePhoto?
- How do I use the ePhoto Z300 scanner for the first time?
- How do I install drivers and SilverFast 8 if I don’t have a CD-ROM?
- How do I name a scanned document in DocAction?
Newest Articles
Recently Updated Articles
Frequently Asked Questions
How to update the ephoto software?
Please uninstall the driver and restart the computer before you download the newest version.
Method 1:
Download the latest software from following Plustek website: Z300 Support
Method 2:
Download the latest software from following Plustek website: Drivers & Downloads
